Your personal information, explained clearly.

Who is responsible

Science In Performance, led by Dr Christopher Fennell, is the controller for personal information collected through this website and in delivering coaching services. Privacy questions and rights requests can be submitted through the website contact form by writing “privacy request” in the goal field.

What is collected

The public enquiry form collects your name, email address, primary sport, main goal, preferred programme and preferred consultation day and time. It does not collect payment details. The cancellation form collects your name, email address, postal address, selected service, booking date, cancellation-notice date and any booking reference you provide. If you proceed, Science In Performance may also collect contact details, training history, availability, competition plans, performance data, physiological test results, injury or health information you choose to provide, consultation notes, communications and payment or invoice records. The public forms should not be used to send detailed medical information.

Client portal questionnaires

The private client portal collects the answers you choose to provide about your sport, goals, training, availability, health and performance. Draft answers are encrypted in the site database and available through your individual access code. After a successful submission, an intake PDF is emailed to Science In Performance and an encrypted completed copy is kept for authorised coach review; the editable draft closes. Questionnaire records are kept only for the purposes and periods described below.

Why it is used

Your information is used to respond to enquiries, assess service suitability, arrange consultations, create and adapt programmes, review training, deliver testing or performance support, administer the coaching relationship, issue invoices, maintain records and meet legal obligations. It is not used for testimonials, case studies or direct marketing without separate permission.

Lawful bases and health information

Information is processed where necessary to take steps at your request before a contract, perform a coaching or testing contract, meet legal obligations, or pursue legitimate interests in safe service delivery, administration, security and resolving queries.

Health information is special-category personal data. Where Science In Performance relies on explicit consent to process health information for coaching safety and training adaptation, that consent is collected separately from acceptance of the coaching agreement. You may withdraw consent at any time, although this does not affect earlier lawful processing and may mean that coaching cannot continue safely.

Services and sharing

Stripe is used to process monthly subscription payments, manage payment methods, support payment security and fraud prevention, and maintain transaction records. Stripe receives transaction and identifying information required to provide those services and handles payment information under its own privacy notice. Science In Performance does not receive your full card details.

Information may also be processed using trusted providers needed to operate the service, including website hosting, secure form delivery and storage, email, TrainingPeaks, scheduling, accounting and document-storage services. Relevant information may also be shared with a named practitioner supporting you, but only with your knowledge and where appropriate. Information is not sold. Some providers may process information outside the UK; where this occurs, recognised safeguards are relied upon.

Security and retention

Reasonable organisational and technical measures are used to protect personal information, but no internet service can guarantee absolute security. Enquiries that do not proceed are normally deleted after 12 months. Coaching, testing, contractual, financial and safeguarding records may be retained for longer where reasonably necessary for service continuity, legal claims, insurance, tax or regulatory obligations, then securely deleted or anonymised.

Your rights

Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or a portable copy of your information, or withdraw consent. Identity may need to be verified before a request is completed. You can also complain to the Information Commissioner’s Office.

Cookies and analytics

The current site does not use advertising cookies or marketing analytics. Essential technologies may be used to operate security, forms and site functionality. If non-essential analytics or marketing technologies are introduced, this notice and any required consent controls will be updated first.

Updates to this notice

This notice may be updated when services, providers or legal requirements change. The latest version will remain available on this page with its revision date.