Terms of service
A clear basis for working together.
Last updated 28 September 2026
About these terms
These terms apply to coaching, physiological testing, strength and conditioning and related performance-support services supplied by Science In Performance, led by Dr Christopher Fennell. The specific service, price, start date and any individual arrangements confirmed in writing form part of the agreement. If an individual written agreement conflicts with these general terms, the individual agreement takes priority except where your statutory consumer rights prevail.
Starting a service
A website enquiry and initial consultation are not a booking or contract. A contract is made only when Science In Performance confirms in writing that your booking has been accepted and confirms the service, price, billing arrangements and start date. Information provided by the athlete must be accurate and sufficiently complete for the service requested. Science In Performance may decline work that falls outside its competence, capacity or appropriate professional scope.
Coaching scope
Coaching provides training prescription, performance analysis, education and decision support. It does not replace medical care, diagnosis, physiotherapy, emergency support or treatment by an appropriately regulated professional. Performance outcomes cannot be guaranteed because they depend on health, adherence, recovery, competition conditions and other factors beyond the coach’s control.
Athlete responsibilities
You are responsible for deciding whether you are fit to train or test, following safety instructions, using suitable equipment and environments, and promptly reporting pain, illness, injury, medication changes, pregnancy, unusual symptoms or other circumstances that may affect participation. Stop activity and seek appropriate medical help where symptoms or risk warrant it. Do not use the coaching channel for emergencies.
Monthly coaching subscriptions
The Private Performance Partnership, Performance Coaching Programme and Individual Performance Programme are all ongoing monthly subscriptions. They are delivered through TrainingPeaks Premium and continue from one monthly billing period to the next until cancelled in accordance with these terms.
There is no start-up fee or minimum subscription period. Review frequency, consultation access and communication standards depend on the selected programme. Direct communication is professional coaching support, not continuous or emergency availability. You are responsible for checking programme updates and providing timely, useful feedback.
Fees and monthly billing
The monthly price is the price displayed on the website and confirmed in writing when your booking is accepted. Coaching subscriptions are billed monthly in advance through Stripe. Accepted athletes receive a secure Stripe payment request separately from the public enquiry form. Your written confirmation and Stripe payment setup will identify the first payment date and subsequent monthly billing date. Science In Performance does not receive your full card details. One-off testing and strength and conditioning services may have separate booking or rescheduling conditions confirmed before purchase.
Cancellation
Your cancellation rights depend on when you cancel and the terms of your Coaching Agreement. Where applicable, you have a 14-day cancellation period after entering into your Coaching Agreement. If you ask Science In Performance to begin providing services during that period, a proportionate amount may be payable for services supplied before you cancel.
After the applicable 14-day cancellation period has ended, the standard coaching arrangement requires one calendar month's notice to cancel. Your individual written Coaching Agreement sets out the terms that apply to your coaching and will take priority where it contains specific terms applicable to your arrangement.
Your statutory right to cancel
If you are a consumer and enter into a coaching subscription or other service contract online, by email, by telephone or by another distance-selling method, you generally have 14 days from the day after the contract is made to cancel without giving a reason. This right is provided by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including regulation 30.
To cancel, send a clear statement confirming your decision before the cancellation period ends. Email [email protected]. You may use the model cancellation form below, but you do not have to; any clear statement is sufficient under regulation 32.
If you cancel, payments covered by the cancellation will be refunded within 14 days after Science In Performance is informed. The refund will normally be processed through Stripe to the original payment method unless expressly agreed otherwise. This follows regulation 34 and is subject to the early-start provisions below and your statutory rights.
Legislation: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, regulations 29-36 and Schedule 3.
Starting within the 14-day period
Science In Performance will not begin supplying a service during the 14-day cancellation period unless you make a separate, express request to start early. This follows regulation 36.
I want Science In Performance to begin providing the service before my 14-day cancellation period ends. I understand that, if I cancel during this period, I must pay a proportionate amount for the service already supplied. I also understand that, if a one-off service is completed in full during this period, I will lose my right to cancel once that service has been completed.
If you request an early start and then cancel within 14 days, you must pay a proportionate amount for the service supplied before cancellation. Any remaining balance will be refunded. For a one-off service completed in full within the cancellation period, the right to cancel ends only where you expressly requested the early start and acknowledged that the right would be lost on full completion.
Cancelling a monthly subscription after 14 days
After the applicable 14-day cancellation period has ended, the standard Science In Performance coaching arrangement requires one calendar month's notice to cancel ongoing coaching, subject to the specific terms of your written Coaching Agreement.
Your coaching and applicable account access normally continue during the notice period. Billing may also continue where required by the billing cycle and the agreement. Your recurring billing date and your cancellation effective date are separate concepts, so one calendar month's notice does not automatically mean one additional monthly payment and does not simply mean cancellation on the next billing date.
Your final billing position depends on the date your cancellation request is received, the effective cancellation date, the recurring billing date, payments already made, the current Stripe subscription state and the terms of the Coaching Agreement you accepted. Where the correct outcome cannot be determined reliably, Science In Performance will mark the final billing position as Review required rather than guessing.
Your individual written Coaching Agreement sets out the terms that apply to your coaching and will take priority where it contains specific terms applicable to your arrangement. This does not remove any statutory right to a refund, repeat performance, price reduction or other remedy.
How do I cancel my coaching?
You can request cancellation through your Client Portal. Your cancellation terms depend on when you cancel and the Coaching Agreement that applies to you.
Applicable 14-day cancellation rights apply when you first enter into your Coaching Agreement. If you requested an Early Start, a proportionate charge may apply for services actually supplied before cancellation.
After the applicable 14-day cancellation period has ended, the standard Science In Performance coaching arrangement requires one calendar month's notice to cancel, subject to the specific terms of your written Coaching Agreement.
Model cancellation form
Use the online form to complete and email your cancellation notice directly to Science In Performance. The form follows the information required by Schedule 3 of the Consumer Contracts Regulations 2013.
Complete cancellation formYou do not have to use the form. Any clear cancellation statement sent before the applicable deadline is sufficient.
Appointments and changes
Please give as much notice as possible when rescheduling. Late cancellation, non-attendance or non-refundable third-party expenses may be chargeable where this was explained at booking. Science In Performance may reschedule where illness, technology or equipment failure, safety or circumstances outside reasonable control make delivery impractical.
Third-party platforms
Stripe processes recurring subscription payments and related transaction information under its own privacy notice and terms. TrainingPeaks and any scheduling, laboratory or communication platforms also operate under their own terms and privacy notices. Science In Performance is not responsible for interruptions, account restrictions or data loss caused solely by a third-party service, but will take reasonable steps to maintain service continuity where practical.
Intellectual property
Programmes, reports, methods and resources remain the intellectual property of Science In Performance or their respective owners. You receive a personal, non-transferable right to use material supplied for your own training and performance. It must not be resold, published, copied for others or used to coach third parties without written permission.
Liability
Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, Science In Performance is not responsible for indirect or consequential loss, loss arising from ignored instructions or undisclosed information, or events outside reasonable control. Any liability will be considered under applicable UK law and the specific circumstances.
Ending the relationship
Either party may end an ongoing coaching subscription in accordance with the monthly cancellation section above. Science In Performance may suspend or end a service immediately where payment remains overdue, communication is abusive, safety information is withheld, instructions create an unacceptable risk, or continued work would be unlawful or professionally inappropriate.
Privacy, changes and governing law
Personal information is handled as described in the Privacy Policy. Material changes to these terms will be published here and, where relevant to an active service, communicated directly. These terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales unless mandatory consumer law provides otherwise.
Complaints and concerns
Please raise a concern promptly by emailing [email protected]. Science In Performance will normally acknowledge a complaint within two working days and aims to provide a substantive written response within 10 working days. If more time is reasonably required, the reason and a revised response date will be provided.
If a complaint remains unresolved after the internal process, the final written response will identify any applicable certified alternative dispute resolution provider or other available arrangement and state whether Science In Performance is required or willing to use it.